POWERCARE
PowerCare is a one-stop customer portal and your central hub for support requests, PowerPack subscriptions, and customer success services.
Manage Support Requests
Easily view updates to open cases and submit new cases.
Manage your PowerPack Subscriptions
See what PowerPack components are installed and when they expire.
Contact your PowerSuccess Engineer
Easily view updates to open cases and submit new cases.
PowerPack Service Restoration Notice Status: ✅ Resolved Resolved On: 08 October 2026, 8:30 PM IST The PowerPack service outage has been resolved, and services are now operating normally. RCA: Recent infrastructure-related network configuration changes required connectivity updates. The necessary adjustments have been completed, and the environment is now accessible as expected. We apologize for any inconvenience caused and appreciate your patience and understanding. Thank you for your cooperation.
We are currently experiencing a PowerPack service outage. Our team is actively investigating the issue and working to restore services as quickly as possible. Service restoration may take some time. We appreciate your patience and understanding while we work to resolve this issue. Thank you for your cooperation.
Effective July 1st, 2026, Microsoft will increase pricing https://www.microsoft.com/en-us/licensing/news/2026-M365-Packaging-Pricing-Updates (including non-profit) for all Enterprise, Business, and Frontline licenses. Please open a support ticket if you have any questions, comments, or concerns. Please Note: Microsoft list prices are for annual term/payment plans, but all term/payment plans are affected.
Dear PowerPack Customer, We’re excited to share that we’ve recently upgraded our payment gateway . As part of this improvement, we kindly request you to re enter the card details and resubmit your registration to ensure everything is aligned with the latest updates. PowerSuccess users can easily complete the resubmission process through the PowerCare Portal. Thank you for your cooperation and continued support. If you need any assistance, please don’t hesitate to contact our support team—we’re happy to help.